Legal

Terms of Service

Last updated 16 August 2026

These terms apply when you book a build-day or an install with SpareHand AI, a trading name of Sri Infra Services Pty Ltd of Sydney, NSW. Booking means you accept them.

What you’re buying

A build-day is one day, in person, in which we work alongside you to build one automation for your business on your own laptop and in your own accounts. The fee covers the day itself, both engineers being present, the build we do with you, and written handover notes.

An install is the same work done for you instead of with you, either remotely or at your premises, scoped and quoted before it starts.

What’s not included

Subscriptions and usage fees for third-party services, including any AI provider, your email, accounting or CRM tools, are yours. You hold those accounts directly with the provider and pay their prices. We don’t resell them and we don’t mark them up. Travel, venue hire beyond the advertised session, and ongoing support or maintenance after handover are also not included unless we’ve agreed them in writing.

What you own

Everything we build with you on the day is yours. It runs in your accounts under your logins, and there is no ongoing licence or subscription payable to us for it. We keep ownership of our own pre-existing materials, templates and methods, and you’re free to keep using anything built from them in your business without further payment to us.

Your side of it

To get value from the day you need to bring a laptop you have administrator rights on, working logins for the tools you want connected, and authority to connect those accounts. If you don’t have the access, or you’re not permitted to grant it, there will be things we can’t build. You’re responsible for making sure connecting your systems doesn’t breach an obligation you owe someone else.

Payment

Build-day seats are payable in advance, and your seat is confirmed when payment is received. Prices on this site are in Australian dollars and stated exclusive of GST unless marked otherwise. Install work is quoted in writing before it starts.

Rescheduling and cancellations

If you can’t make your date, tell us and we’ll move you to the next cohort at no extra cost.

A full refund is available only if you cancel more than 7 daysbefore the date. From 7 days out the fee is non-refundable. We can still move you to a later cohort, but we can’t refund the seat, because the cohort is capped and it can no longer be filled.

If we cancel or postpone a session for any reason, you choose: move to the next date, or take a full refund.

What we don’t promise

We’ll tell you honestly before you book whether we think a build-day will solve your problem, and we’ll say so if we don’t. What we can’t promise is a particular business outcome, a specific time saving, or that a third-party service will keep behaving the way it does today. Those platforms change their features, pricing and APIs without consulting us. Automations we build with you should be reviewed by you before you rely on them for anything consequential.

Your consumer rights

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law. Where we’re permitted to limit our liability, it’s limited to re-supplying the service or refunding what you paid us for it.

Confidentiality

We see how your business runs while we work with you, and we keep that to ourselves. We won’t name you as a client or describe your build publicly without asking you first. How we handle personal information is set out in our Privacy Policy.

Governing law

These terms are governed by the laws of New South Wales, Australia.

Questions

Email hello@sparehandai.com.au before you book if anything here needs clarifying.